Presentation
Your Job Abended! Now What?
DescriptionBasic Problem Analysis
My “x” is down – What Now? What can you do to help solve problems? Or, what can you do to help solve a problem more quickly? Let’s take a look at what steps a user can do before opening a problem ticket with IBM. What problem happened When? How did the problem occur? Were there events leading to the problem that can be used to analyze and mitigate the issue? Any symptoms reported or recorded? Where to find some information. Here are some things that may be helpful to analysis later.
My “x” is down – What Now? What can you do to help solve problems? Or, what can you do to help solve a problem more quickly? Let’s take a look at what steps a user can do before opening a problem ticket with IBM. What problem happened When? How did the problem occur? Were there events leading to the problem that can be used to analyze and mitigate the issue? Any symptoms reported or recorded? Where to find some information. Here are some things that may be helpful to analysis later.
Contributor
IT Specia;ist
Event Type
Technical Session
TimeMonday, February 239:45am - 10:05am EST
LocationSalon 22
Databases
IMS
Professional Skills
Career Toolkit Essentials: Skills for the Future
Application Development
Best Practices Session
All Audiences